Kindly get in touch with our online sales team to place an order for any out of stock items.

The bespoke nature of some pieces prevents our studio from maintaining standard stock. Pre-order items are assembled or manufactured once an order is received, where estimate delivery times are mentioned on the product page.

Any changes in order details (quantity, shipping address, design selection, payment method, etc.) need to be communicated to our team and we will try our best to accommodate you when possible and where no costs have been incurred towards the order. Pre-order items of a bespoke nature can not be changed once an order has begun. Kindly contact the online sales team for immediate assistance in each case.

In accordance with government regulations, a 17% GST is charged at checkout on all orders.

In the case of an item damaged during delivery, we offer a full store credit or replacement upon client discretion. Such items are only accepted if our team is informed with in 12 hours of being delivered. If you have received a faulty item, kindly contact our team for further assistance. Each case is investigated prior to a refund or replacement.

Kindly contact our online sales team via WhatsApp, a call or an email, to schedule a return in accordance with our policy.

A courtesy call is made after receiving an online order, to finalize the details and allow any change of heart. We do not accept cancellations once an order has been shipped or costs have been incurred in preparation for it. Kindly contact our online sales team for the status of an order or to discuss any unforeseen circumstances, and we shall assist you with the best course of action.

Refunds are only provided in the form of store credit.

For any pieces purchased by Aurum, we provide after sales care for mending any breakage or damage. Nominal charges to be incurred are informed and approved by the client.

We provide next-day delivery (shipped by 3pm next working day) and standard delivery (shipped with in 2-4 business days) across Pakistan. The type of delivery applied is contingent solely upon the size and weight of the package according to courier policies. Kindly contact our sales team for any further details.

We offer delivery across Pakistan in partnership with TCS. We offer international delivery in partnership with DHL. Kindly contact our online sales team for any further details, or to place an international order.

We allow an in-store pick up option at checkout where you will be notified via email when your order is ready to be collected. For same day store pick-up of in-stock items, kindly contact our online sales team as items may need to be transported to the studio from our warehouse.

Delivery times are calculated by the select courier based on an order's volumetric measurements and the delivery location. Kindly browse the product page for further details on the estimated delivery timings.

It includes assistance with the selection, layout and placement for a particular space by employing our team's ability to edit, distill and find procurement sources. We also offer project management services, however they are not mutually exclusive. Anything selected in the form of furniture, fixtures, or finishings (wallpaper, rugs, bespoke manufacturing, etc).

We provide project management services for a separate fee, but it is not mandatory. From an interior decorator's role, we provide mood-boards, technical configurations, design and AutoCAD layouts, and market research where we connect clients with vendors/suppliers/stores that directly provide what was finalized in our collaborative plan. In a project management role, we provide all of the above as well as the implementation and actualization of the plan. There is a separate fee charged for managing the project which is also a percentage of the total cost of the project.

No. Our design philosophy rests on Aurum being an accent based line where our work applies best when enhancing a well-curated space that reflects your individual taste.

We have a set percentage applicable to the estimated amount of the entire project. Kindly contact our concierge for more details and cost breakdowns.

Modular design involves pairing various components from our existing offerings (materials, hardware, sculptures, techniques, finishes, design elements, etc). Bespoke design involves creating the design you finalised from scratch. The primary difference between both lies in the avaiability of existing components in the Modular approach where delivery is simpler and quicker as the final piece only requires assembly of components. The Bespoke approach however, includes a configuration and sampling process of a new component prior to any assembly. This could require more time where extra charges may apply for costs incurred.

No. We do not charge you extra for modular pieces where you may create your own final piece by selecting from our existing components and designs and tweaking minor changes to suit your preference.

1. Conceptual meeting In this meeting the client provides our team with their required concept and references. Once the team decides the feasibility of the request, we take 5-10 working days to define the scope of the work. 2. Mood boards The concept mood boards will offer different options for the structure, base, surface and finish materials. We provide various options and pairings to give the client a more holistic idea of how we can complete the task as well as enhance their vision with our expertise. 3. Estimate Costing An estimated cost will be made of the preliminary design concept as selected via mood board, and a percentage retainer fee will be paid to continue with the process. If the order halts at any point, the retainer is non-refundable. When the order is completed, the retained amount goes towards the final payment. The retainer above includes a fraction of the costs associated with the final design (raw materials, intellectual property, labor, transportation, utilities), but excludes a potential prototype. 4. Finalize: Research, Experiment, Prototype Finalize Design: Based on the mood board feedback, graphic visuals are rendered to show the final product as close to reality. Once our team has received approval, sampling begins. Sampling: Raw materials are collected by the purchasing department to secure their availability. If we are working on a new concept that requires mechanization, we will put it to the test, and if we require any changes based upon failed assumptions – this is when we would discuss any alterations to the final product. This step requires the most work as the graphics department creates detailed renderings from scratch; the purchasing department lines up the availability of all required raw materials or vendors for minor outsourcing; the configuration team will work out all the appropriate measurements, weights, and feasibilities of the agreed upon design which may involve sampling by the production department to create a prototype. Prototyping: Involves putting to the test the configurations calculated and agreed upon based on the design and details selected, if need be. This involves a small-scale production of the design’s most challenging aspects to ensure its eventual feasibility on an aesthetic and functional level. If any changes are required based on the findings from the experimentation/prototyping, costings will be adjusted accordingly. The client is a part of every step and stage of a bespoke piece, where they are provided details and approval is sought to move forward.

You can place an order for a gift card from the shop section of the website or you can contact our concierge directly.

The gift card amount begins from Rs.5000 and may go up to Rs. 1 million, applicable to the purchase of accessories, accents, or furniture. For options on gifting consultancy services, (eg. Wedding Packages, Post-Graduate Packages), kindly contact our concierge to discuss your options.

1. This gift card is not exchangeable or replaceable if lost or stolen. 2. This gift card may be applied towards any purchase made at Aurum's studio or online store only. 3. This card is only redeemable before its expiry date. 4. If the purchase exceeds the value of the gift voucher, the balance must be paid by cash, debit/credit card or a bank transfer. 5. If you return any products you have purchased using a gift voucher, the balance will be provided to you as a credit note and is to be redeemed against subsequent purchases expiring with in 30 days. 6. Aurum Home reserves the right to cancel a gift voucher if we deem such action necessary. 7. The gift voucher remains the property of Aurum Home Interiors Pvt (Ltd). 8. We may update or replace the above conditions from time to time without any notice.

Standard Wrapping Item + Butter Paper + Etiquette Leaflet + Care Instructions + Note Card + Artisan Note + Box / Crate + Ribbon + Flower All items not mentioned in the below lists do not require crate packing and will be wrapped free of cost in their boxes in the manner mentioned above. Crate 1 Rs. 4000 25.5” x 19.5” x 6" 1. L Tray 2. Heart Bowl 3. Candelabra 4. Crescent Vase 5. Baller Art 6. 4:20 Art 7. Heart Breaker Art 8. Specimen Art 9. Yin Yang Art 10. Pipe Dream Art 11. Garden Centrepiece 12. XXL Popsicle Crate 2 Rs. 4000 21.5” x 15.5” x 15.5" 1. Leather bin 2. Suede bin 3. Acrylic bin 4. Paper bin 5. Wood bin 6. Chrome bin 7. Stone bin 8. Wine Rack 9. Ballon Dog 10. Scoop Tier 11. Two Tier Platter

Brass, Stainless Steel, Mild Steel, Aluminum Metals can tarnish or corrode, so they should be cleaned regularly with a soft cloth. The pure metals without a lacquer or finish can be polished with a metal cleaner. Avoid using abrasive cleaners on stainless steel to maintain its shine. Mild steel may require anti-rust treatment over time, and aluminum can be cleaned with a non-abrasive cleaner.

Marble, Limestone, Onyx, Granite, Semi-Precious Stone surfaces should be cleaned with a damp cloth and mild soap. Avoid acidic or abrasive cleaners as they can damage the finish. Regular sealing can help protect against stains, especially for marble and onyx that are porous surfaces.

Wood, MDF, Chipboard Use a dry or slightly damp cloth to clean wood surfaces. Avoid excessive moisture as it can warp wood or MDF. Use a wood polish or oil to maintain the finish of solid wood. For MDF, avoid using heavy cleaners that can damage the board.

Clean with a soft, damp cloth and avoid using any solvents or harsh cleaners that could damage the surface. Acrylic can scratch easily, so it’s best to avoid abrasive materials and have it buffed by professionals.

Paper or veneer finishes should be cleaned gently with a soft, dry cloth. Avoid moisture, which can warp or damage the surface and attachment. Use special care products for veneer to maintain the finish or contact a professional for re-application in areas of fraying and damage.

Lacquered surfaces should be dusted regularly and cleaned with a damp cloth. Avoid using solvents, as they can damage the lacquer. Use a gentle polish occasionally to maintain the shine. To maintain gleam, have the lacquer re-applied as needed every few years.

Suede Use a suede brush to remove dirt and keep the surface fresh. Suede cleaners can help with tougher stains. Leather Use a leather conditioner to prevent cracking and clean it with a damp cloth. Avoid direct sunlight to prevent fading. Bouclé Spot clean with a soft cloth and mild detergent. Avoid excessive moisture and direct sunlight. Cotton Clean with a mild detergent. For furniture, spot cleaning works best. Regular vacuuming can also help maintain fabric.

Use a glass cleaner or a mixture of vinegar and water to clean surfaces. Buff with a soft, lint-free cloth to prevent streaks. Avoid abrasive materials to prevent scratches or peeling of a coating.